At Toppik, customer satisfaction is important to us. We want you to feel confident about your purchase and your experience with our products. This Refund & Returns Policy explains the conditions under which returns, refunds, and exchanges are accepted. By placing an order on our website, you agree to the terms outlined below.
For hygiene and safety reasons, opened or used products may not be eligible for return unless the item is defective or damaged upon arrival.
The following items are not eligible for return or refund:
We reserve the right to refuse returns that do not meet the above conditions.
To initiate a return, please follow these steps:
Please do not send products back without prior approval, as this may delay or prevent processing.
Unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable unless stated otherwise.
If an item is returned due to an error on our part, we will cover the return shipping cost or provide an alternative solution.
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. Include clear photos of the item and packaging to help us investigate the issue quickly.
Once verified, we will offer a replacement, store credit, or refund based on the situation.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
Partial refunds may be issued if items show signs of handling or are missing original packaging.
We currently do not offer direct exchanges. If you wish to receive a different product, we recommend returning the original item (if eligible) and placing a new order separately.
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.
If you have not received a refund after the stated processing time, we recommend checking with your bank or payment provider. If the issue persists, please contact our support team with your order details for assistance.
We reserve the right to monitor return activity and may refuse returns if we detect excessive or suspicious return behavior. This policy helps us maintain fair usage for all customers.
We may update this Refund & Returns Policy from time to time. Any changes will be posted on this page, and the updated policy will apply to future purchases.
If you have any questions regarding returns, refunds, or eligibility, please reach out to our customer support team. We are here to assist you and ensure a smooth, hassle‑free shopping experience.
Email: info@toppik.co.in
Phone: +91 99585 24656
Location: Tricho International O 13 Lajpat Nagar-2 New Delhi- 110024 India
