Shipping Policy

Shipping Policy for Toppik India

At Toppik India, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for details regarding order processing, delivery timelines, and shipping services.

Order Processing Time

  • All orders are processed within 0–1 business day after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak sales periods, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Shipping Timeframes

Once your order has been processed and dispatched, estimated delivery timelines are as follows:

  • Metro Cities: 2–4 business days
  • Non-Metro Cities and Towns: 3–7 business days
  • Remote Locations: Up to 7 business days or longer depending on courier service availability

Delivery timelines are estimates and may vary based on location, weather conditions, courier operations, and other external factors.

Delivery Areas Covered

We currently ship to customers across India.

Our delivery network covers most cities, towns, and serviceable pin codes nationwide. If your location falls outside our courier partners’ service areas, our team will contact you regarding available delivery options.

Shipping Charges & Free Shipping

Prepaid Orders: We offer Free Shipping Across India for all prepaid orders. There are no hidden delivery fees at checkout.

Cash on Delivery (COD): COD is available as a payment option. Please note that COD convenience fees will be charged at actuals during checkout based on the courier partner’s rates.

Important Note on Local Levies: Our free delivery covers standard courier charges only. Any local entry taxes, state border levies, or regional government charges (such as octroi, where applicable) must be borne by the customer upon delivery.

Courier Partners

To ensure reliable and timely delivery, we work with reputable courier and logistics providers, which may include:

  • Delhivery
  • Blue Dart
  • DTDC
  • Xpressbees
  • Ekart
  • Other trusted logistics partners as required

The courier partner assigned to your order may vary depending on your delivery location and service availability.

Order Tracking

Once your order has been shipped:

  • You will receive a shipment confirmation via email, SMS, or WhatsApp (where applicable).
  • Tracking details and the tracking number will be provided so you can monitor your shipment’s progress.
  • Tracking information may take up to 24 hours to become active after dispatch.

If you experience any issues tracking your order, please contact our customer support team for assistance.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • High shipment volumes
  • Courier service delays
  • Government restrictions or regulatory requirements

Toppik India shall not be held liable for delays caused by courier partners or circumstances outside our reasonable control. However, we will make every effort to keep customers informed and assist in resolving delivery-related concerns.

Incorrect Address Information

Please ensure that all shipping information provided at checkout is accurate and complete.

Toppik India is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate shipping addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery status, or your order, please contact our customer support team through the contact information available on our website.

Email: info@toppik.co.in
Phone: +91 99585 24656
Support Hours: Monday to Sunday (10:00 AM – 10:00 PM)
Office Address: Tricho International, O 13, Lajpat Nagar-2, New Delhi – 110024, India

We appreciate your trust in Toppik India and look forward to serving you.